AISR NOC Technician II

Responsible for assisting with network technician duties, including creating and updating tickets, monitoring network events, and analyzing alarms. Works in a 24x7x365 basis and requires expertise in network technologies such as routers, switches, and crypto devices.

Requirements

• Create and update tickets utilizing Remedy
• Monitor network events and element management failures in real-time
• Proactively analyze alarms and provide detailed analyses leading to resolution
• Isolate root causes and coordinate correction of fault situations
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents
• Support all customers to include providing global situational awareness support
• Correct/replace faulty network elements and verify service has been restored
• Restore networks and service to full operation
• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
• Effectively communicates with the O&M team and the customer

Benefits

• Paid time off
• 401k matching
• Retirement plan
• Health insurance