Call Center Manager

The Leidos Health and Services Sector is seeking a Call Center Manager who will direct day-to-day operations of the call center, ensuring high levels of customer service and adherence to URAC standards.

Requirements

• Bachelor's degree in healthcare management, business administration, communication, IT, social science, or a related field
• 5 years demonstrated experience in managing large scale contract centers including customer service, performance evaluation, URAC Health Call Center Standard, and process improvement
• Demonstrated ability to lead and manage a large team in a high-demand environment
• Proficiency in using call center systems and tools, with strong data analysis skills to drive decision-making and resolve operational issues quickly
• Must be a U.S. citizen and speak fluent English

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off
• Life insurance