Call Center Manager
Fair Haven Community Health CareConnecticut, United States
Posted April 8, 2026
Full Time
About the Company
Fair Haven Community Health Care (FHCHC), established in 1971 by community members, provides comprehensive primary care services including medical, dental, behavioral health, and social services to over 36,000 patients annually in New Haven, Branford, and East Haven. With a holistic approach, FHCHC ensures that healthcare is accessible to all regardless of their ability to pay, offering specialized programs like midwifery, diabetes prevention, and substance abuse treatment.
Job Description
The Call Center Manager is responsible for leading the strategic, operational, and personnel management of the Call Center at Fair Haven Community Health Care. This role ensures efficient and patient-centered scheduling and communication, impacting access to care, patient satisfaction, and organizational performance.
Requirements
- 5 years of experience in a call center environment, with 3+ years in a leadership or management capacity
- Bachelor's degree required, or equivalent combination of education and relevant experience
- Proficiency with Epic or other EHR systems, call center software, Microsoft Office Suite
- Bilingual (English/Spanish) required
Benefits
- Paid time off
- Health insurance
- Retirement plan
- Life insurance
- Disability insurance
- Other benefits as per organization policy
