Call Center Manager
Serenity Mental Health CentersTexas, United States
Posted March 9, 2026
Full Time
About the Company
Serenity Healthcare gives patients long-term success with advanced medical devices and a revolutionary technological approach to healthcare.
Job Description
Serenity Healthcare is looking for a Call Center Manager to lead their patient support team of 100+ reps. The successful candidate will have 7+ years of call center management experience, a solid working knowledge of Workforce Management systems, and excellence in developing and motivating customer service teams.
Requirements
- 7+ years of call center management experience
- Solid working knowledge of Workforce Management systems and practices
- Excellence in developing and motivating customer service teams
- Data-driven approach to performance management and process improvement
- Track record of improving customer satisfaction metrics and team performance
- Crisis management experience and ability to handle sensitive situations
- Experience with healthcare scheduling systems and EMR platforms a plus
- Strong understanding of HIPAA regulations and healthcare compliance requirements
Benefits
- Competitive pay based on experience
- Luxe-level benefits: We cover 90% of medical, dental & vision
- 401(k)
- 10 PTO days (15 days after first year) + 10 paid holidays