Call Center Director

The Call Center Director will lead a rapidly growing team, overseeing critical centralized processes, driving operational excellence, and ensuring exceptional patient experience. This is a meaningful opportunity to make a lasting difference for individuals who need it most.

Requirements

• 6–10 years of Director level experience leading large teams in a high-growth, sales and service-driven environment
• Proven experience within a call center or high-volume inbound communications environment across multiple channels
• Strong ability to identify, coach, and measure critical competencies and performance metrics
• Genuine passion for supporting individuals struggling with mental health challenges
• Demonstrated judgment and decision-making skills, with the ability to prioritize effectively in a fast-paced environment

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Life insurance
• Flexible Spending Account (FSA)
• Paid time off
• Sick pay
• 401(k)
• 10 paid major holidays
• Bi-weekly paid team treats & lunches
• Onsite fitness center