Call Center Manager
Serenity Mental Health CentersFort Worth, Texas, United States
Posted March 9, 2026
Full Time
About the Company
Serenity Healthcare is an innovative company using advanced medical devices to help patients take back their lives.
Job Description
Join Serenity Healthcare as a Call Center Manager and lead a team of 100+ reps to deliver top-tier patient service. No healthcare experience required, as we'll teach you the rest.
Requirements
- 7+ years of call center management experience, healthcare setting strongly preferred
- Solid working knowledge of Workforce Management systems and practices
- Excellence in developing and motivating customer service teams
- Data-driven approach to performance management and process improvement
- Track record of improving customer satisfaction metrics and team performance
- Crisis management experience and ability to handle sensitive situations
- Experience with healthcare scheduling systems and EMR platforms a plus
- Strong understanding of HIPAA regulations and healthcare compliance requirements
Benefits
- Competitive pay based on experience
- Luxe-level benefits: We cover 90% of medical, dental & vision
- 401(k)
- 10 PTO days (15 days after first year) + 10 paid holidays
- Employee Referral Program
- Opportunity for advancement and professional development