Call Center Supervisor

Welcome to Serenity Healthcare. We're a full-time, on-site position in Sandy Springs, Georgia, where you'll lead a team of call center representatives to provide a smooth, supportive experience for every caller.

Requirements

• Minimum 1 year experience as a customer service supervisor
• Background in call center environment is ideal
• Passion for helping patients and developing teammates
• Attention to detail and proven track record of achieving performance metrics
• Clear, confident communication
• Calm under pressure, quick with smart decisions
• Adaptable and driven by results

Benefits

• Competitive pay based on experience
• Fast-growing company = big opportunities for career progression
• Luxe-level benefits: We cover 90% of medical, dental & vision
• 401(k) – because your future deserves self-care too
• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
• Bring your crew: referral bonuses when you refer great people