TRANSPORT / IP (TRIP) NOC TECHNICIAN
LeidosUtah, United States
Posted March 18, 2026
Full Time
About the Company
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 48,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead, visit careers.leidos.com for our latest opportunities.
Job Description
TRANSPORT / IP (TRIP) NOC TECHNICIAN job description for a position supporting the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC) at Hill AFB.
Requirements
- Create and update tickets utilizing Remedy.
- Independently triages and manages ticket que in respective technology, and provides feedback and guidance for tickets of concern
- Monitor network events and element management failures in real-time on a 24x7x365 basis across several monitoring tools.
- Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents
- Support all customers to include providing global situational awareness support.
- Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary; Verify that service has been restored upon resolution of all customer-initiated tickets
- Network/Service Restoration: Restore networks and service to full operation; Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs;
- Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
- Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II
Benefits
- Medical, dental, and vision insurance
- Retirement savings plan (401(k)
- Paid time off
- Life insurance
- Disability insurance
- Employee assistance program