Customer Operations Lead (f/m/x)
lemon.marketsBerlin, Germany
Posted April 16, 2026
Full Time
About the Company
lemon.markets is a Brokerage-as-a-Service platform that enables anyone to be an investor. We empower FinTechs, banks, and wealth managers to offer investment products, helping create financial well-being for their customers.
Job Description
As the Customer Operations Lead, you will ensure lemon.markets delivers a fast, reliable, and compliant customer lifecycle so our partners can launch and scale investment products with confidence. You'll lead Customer Ops, KYC Ops, and AFC Ops and make sure day-to-day operations run smoothly while meeting regulatory expectations.
Requirements
- Multi-year operations experience in a regulated environment (FinTech/Banking) having hands-on expertise across Customer Service Ops, KYC Ops, and AFC Ops.
- Proven people leadership experience (coaching, performance management, hiring and capability building).
- Strong track record in performance management (SLA steering, QA frameworks, backlog & capacity planning).
- Excellent cross-functional stakeholder management with Product & Engineering (requirements, change management, rollouts) and experience working with a 2nd Line of Defense.
Benefits
- Flexible working hours
- Hybrid work setup
- Grow with us
- People & culture
- Perks & benefits
- Workation
