Customer Operations Team Leader
Pernod RicardLondon, England, United Kingdom
Posted April 10, 2026
Full Time
About the Company
Pernod Ricard is a convivial, responsible and successful global wine and spirits group and the #1 premium spirits organisation in the world. The Group represents 240 premium brands available in more than 160 countries. We are 18,500 exceptionally talented people worldwide with our own salesforce in 73 countries. Our portfolio is one of the most comprehensive in the market with every major category of wine and spirits, providing Pernod Ricard with a unique competitive advantage. To keep growing our business, transforming our industry and making a positive impact on the world, we believe in the power of human connection. Creating âconvivialitĂ©â is our business and our raison dâĂȘtre. As âcrĂ©ateurs de convivialitĂ©â, our purpose is to turn every social interaction into a genuine, friendly and responsible experience of sharing. We believe there can be no convivialitĂ© with excess and strive to be sustainable and responsible at every step, from grain to glass. You must be of legal drinking age to follow and only share with others of age. Enjoy our brands responsibly. UGC policy: https://bit.ly/41XEYbx
Job Description
Be part of something big as a Customer Operations Team Leader at Pernod Ricard, a leading company in the global spirits industry. You will lead, coach, and motivate a team to perform at a high level, ensuring operational excellence and upholding strong compliance. You will partner closely with internal and external teams to resolve issues and improve processes.
Requirements
- Proven experience in customer operations, supply chain, logistics, or a related operational function.
- Experience leading or mentoring people (formal or informal), with a genuine interest in developing others.
- Strong understanding of the order-to-cash process and its operational dependencies.
- Awareness of 3PL operations, logistics flows, and stock/service KPIs (desirable).
- Knowledge of global goods movement and familiarity with Incoterms.
- Confidence navigating ERP and customer service systems; SAP experience is a plus.
- Strong leadership and coaching capabilities, with the ability to inspire, motivate, and grow a team.
- Excellent communication skills, both written and verbal.
- A proactive, customer-centric mindset with strong problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment with accuracy and composure.
- Strong analytical and organisational skills, with high attention to detail.
- A high level of ownership, reliability, and professional maturity.
Benefits
- Private medical insurance
- Critical illness cover
- Optional healthcare cash plan and dental insurance
- 28 daysâ annual holiday
- Employee pension
- Share incentive plan
- Family care
- Season ticket loans
- Free mortgage advice
- Payroll giving
- Allowance each year to spend on Pernod Ricard brands in staff shop
- Employee discounts from high street retailers
- Regular events in office bar
- Employee-run networks
- Culture of flexibility and trust
- Tools and resources for wellbeing and mental fitness
