Customer Care Officer
Lendo | ูููุฏูAl Ahsa Governorate, Eastern Province, Saudi Arabia
Posted July 7, 2025
Full Time
About the Company
Lendo is a Sharia-compliant peer-to-peer lending marketplace in Saudi Arabia that facilitates digital invoice financing for small and medium-sized enterprises (SMEs). By connecting creditworthy borrowers with sophisticated investors, Lendo offers fintech solutions that simplify business activities, enhance security, and increase efficiency. The platform's focus on alternative investments makes it a distinctive player in the financial technology sector.
Job Description
As we continue to grow at Lendo, weโre looking for a Customer Care Officer to deliver high-quality support and ensure an excellent customer experience across all touchpoints.
Requirements
- Handle incoming and outgoing customer calls to provide support and assistance.
- Respond to customer inquiries and complaints through calls, emails, and the ticketing system.
- Manage and follow up on customer tickets in a timely manner using systems such as Freshdesk.
- Escalate complex or critical issues to the relevant teams or supervisors when required.
- Maintain accurate records of all customer interactions in the system.
- Ensure a high level of customer satisfaction and contribute to achieving SLA and KPI targets.
