Customer Support Representative
PROVENRiyadh, Riyadh Region, Saudi Arabia
Posted February 17, 2026
Full Time
About the Company
Proven, founded in 2009, is a premier outsourcing and professional employer organization headquartered in Riyadh that serves businesses across the GCC and beyond. The company offers a comprehensive suite of services—including PEO, shared services, bookkeeping, accounting, HR and payroll outsourcing, recruitment, management consulting, corporate immigration, and business process outsourcing—to streamline operations and unlock value for clients. Leveraging a distributed team model, Proven combines deep regional expertise with global talent pools, delivering zero‑disruption, fully accountable support that enables partners to focus on core growth. Its integrated, single‑stop service approach and commitment to continuous innovation set Proven apart as a trusted partner for enterprises seeking efficient, scalable business solutions.
Job Description
Customer Support Representative position available within a dynamic customer experience team in Riyadh, Saudi Arabia. Opportunity to enhance customer satisfaction through managing customer inquiries via chat across electronic and social media channels.
Requirements
- Manage customer inquiries via chat across electronic and social media platforms
- Provide accurate, timely, and professional responses to customers
- Resolve complaints efficiently while maintaining high service standards
- Escalate complex issues to relevant departments when required
- Maintain detailed and accurate records of customer interactions
- Ensure adherence to company policies and service level agreements
