Safer Gambling Analyst

Our mission is to create the safest and greatest online gaming experience, and this role is at the forefront of identifying and interacting with customers to educate and inform on how to remain safe whilst enjoying our sites.

Requirements

• Interpreting and analysing data sets from customer accounts
• Monitoring player behaviour and making risk based decisions
• Promote the importance of sustainability across external and internal stakeholders
• Building relationships with customers via email, chat, and phone
• Coach frontline teams to make informed decisions to safeguard players and protect brand reputation
• Educating staff regarding Safer Gambling strategies and procedures
• Keep up to speed with regulatory requirements and process changes

Benefits

• Hybrid working
• Workation – Take your job on an adventure for up to 4 weeks per year
• 28 days of paid leave, plus all public and bank holidays in England
• Pension contributions up to 6%
• Comprehensive healthcare – BUPA coverage, including pre-existing conditions, plus a cashback plan
• Wellbeing allowance – £250 annual allowance
• Onsite parking, complimentary snacks and drinks, Monday breakfasts, and Friday lunches
• Regular opportunities to attend sporting events throughout the year
• Quarterly team budget for social events
• Up to 6 months of full pay for maternity leave
• Cycle-to-work scheme and gym discounts