The Barista is responsible for serving products with friendly and individualized attention, educating customers about premium coffees and teas, and fulfilling other duties assigned by management. The position requires excellent verbal and written skills, organization, and attention to detail.
Requirements
- Sells and serves products to customers in a courteous and friendly manner
- Participates in all sales promotions effectively and efficiently
- Safely handles all hot and cold drinks during drink preparation
- Able to follow standard operating procedure on drink recipes and menu items
- Verbally receives and calls back customer orders in a friendly manner
- Usage of headsets for drive-thru locations for taking orders
- Cash handling on POS system and registers
- Reports all customer complaints to manager on duty
- Responds pro-actively to prevent customer service situations
- Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner
- Answers telephone in a courteous and friendly manner
- Answers customer questions regarding coffee blends, preparation, etc., in a courteous and friendly manner
- Weighs, grinds and packs coffee per customers' orders according to company guidelines.
- Sells and serves baked goods and miscellaneous food items to customers
- Maintains efficient, friendly service standards
- Restocks shelves when necessary
- Routinely cleans the bar area, lobby, bathrooms, floors, windows and grinders, take out trash, etc.
- Assists in the distribution of weekly shipments
- Reports potential safety hazards to the manager on duty
- Reports all employee accidents to the manager on duty
- Informs the manager on duty of any operational inconsistencies
- Perpetuates company philosophy and culture
- Maintains a high level of motivation to ensure quality and consistent product
- Ensures that all customers are educated on our products and services
- Maintains the highest quality, consistent product standards
- Follows all company drink recipes and procedures
- Passes monthly re-certifications, in a timely manner
- Visual Presentation
- Assists in maintaining a clean, well-merchandised store
- Assists in following visual presentation plans and standards
- Able to train new baristas
- Maintains positive company morale
- Able to understand and comply with all safety regulations and rules
