The Barista is responsible for serving all products with friendly and individualized attention towards each customer and educating customers about our premium coffees and teas.
Requirements
- Sells and serves products to customers in a courteous and friendly manner
- Participates in all sales promotions effectively and efficiently
- Safely handles all hot and cold drinks during drink preparation
- Able to follow standard operating procedure on drink recipes and menu items
- Verbally receives and calls back customer orders in a friendly manner
- Cash handling on POS system and registers
- Reports all customer complaints to manager on duty
- Responds pro-actively to prevent customer service situations
- Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner
- Answers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders
- Answers customer questions regarding coffee blends, preparation, etc., in a courteous and friendly manner
- Weighs, grinds and packs coffee per customers’ orders according to company guidelines.
- Sells and serves baked goods and miscellaneous food items to customers
- Maintains efficient, friendly service standards
- Restocks shelves when necessary
- Routinely cleans the bar area, lobby, bathrooms, floors, windows and grinders, take out trash, etc.
- Assists in the distribution of weekly shipments
- Reports potential safety hazards to the manager on duty
- Reports all employee accidents to the manager on duty
- Informs the manager on duty of any operational inconsistencies
- Perpetuates company philosophy and culture
- Maintains a high level of motivation to ensure quality and consistent product
- Ensures that all customers are educated on our products and services
- Maintains the highest quality, consistent product standards
- Follows all company drink recipes and procedures
- Passes monthly re-certifications, in a timely manner
- Visual Presentation
- Assists in maintaining a clean, well-merchandised store
- Assists in following visual presentation plans and standards
- Able to train new baristas
- Maintains positive company morale
- Able to understand and comply with all safety regulations and rules
