Guest Experience Associate - Entertainment Venue

Level99 is a real-world gaming venue that offers a unique entertainment experience. Guest Experience Associates are responsible for delivering exceptional guest experiences, maintaining a clean and safe environment, and promoting the Level99 brand. They work in a fast-paced, ever-changing environment and must be able to adapt quickly.

Requirements

• Prioritize the guest experience by greeting guests, providing tours, answering questions, and efficiently moving guests through lines and the check-in process.
• Help with the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue.
• Provide authentic, fun, approachable, and humble interpersonal interactions and show up on time daily to provide best-in-class service.
• Continuously uphold Level99 brand and visual standards across all parts of the business.
• Assist with operations, including shift tasks, POS functions, account creations & troubleshooting, cash handling, hands-on guest service, and proper facilities upkeep and daily cleaning.
• Provide guests with the best value through sales techniques and recommendations.
• Assist with venue opening and closing tasks as assigned.