Join LevelTen Energy on a mission to accelerate the energy transition as Senior Director of Account Management, North America. Lead customer engagement, retention, and expansion for the NA book of business, and build a high-performing team. Requirements include 10+ years of experience in clean energy or related fields, salesforce fluency, and strong customer success methodology.
Requirements
- Own North American renewal and net retention performance
- Deliver against subscription retention targets across the NA book of business.
- Build and operationalize a renewals motion that works across developer, buyer, advisor, and data center segments.
- Surface churn risk early, lead save plays, and ensure forecast accuracy in Salesforce.
- Drive Net Revenue Retention through structured expansion plays within existing accounts.
- Drive marketplace engagement across the NA customer base
- Increase the rate at which active accounts submit projects, issue buy-side RFPs, respond to surveys, and contribute market signals to the LevelTen ecosystem.
- Partner with Product and Marketing on engagement campaigns and customer education that drive recurring marketplace activity.
- Connect customer engagement to success fee revenue by helping accounts move opportunities through to executed transactions.
- Manage a 7-person organization with 3 direct reports, including a manager layer; coach, hire, and level up talent across the team.
- Install consistent account management playbooks, QBR cadences, and customer health-scoring practices.
- Develop high-potential team members into the next generation of LevelTen leaders.
- Lead cross-functionally across Customer Engagement and the broader business
- Partner with North American Sales leadership on new-business-to-AM handoffs and joint account expansion.
- Partner with European Account Management and Sales leadership to maintain a globally consistent customer experience and effectively manage global accounts.
- Partner with Sales Operations on Salesforce hygiene, reporting, and enablement.
- Represent the voice of the North American customer to Product and the broader leadership team.
- Own executive engagement with strategic NA accounts
- Maintain senior relationships with named strategic customers across developers, corporate buyers, utilities, advisors, and hyperscalers.
- Be a credible, senior voice with C-suite stakeholders on the clean energy market, LevelTen’s products, and the marketplace opportunity.
- Travel up to 15% for customer visits, industry events, and team gatherings.
Benefits
- Full Medical, Vision and Dental coverage
- Wellness Credit
- Flexible vacation policy
- 11 paid company holidays
- 401k
