Customer Engagement Manager
LexisNexis Risk SolutionsUnited Kingdom
Posted March 18, 2026
Full Time
About the Company
At LexisNexis Risk Solutions®, we believe in using data for good to solve problems and make a positive impact on people, industry and society. We deliver enhanced value to our customers by leveraging the power of insight through data, advanced analytics and innovative technologies to help them solve problems, make better decisions and improve operations. Our technologies, decision tools and services give our customers a clear advantage in evaluating and predicting risk, enhancing operational efficiency and protecting their consumers. Our businesses span the following sectors: Aviation | Chemicals/Energy | Corporations/Non-Profits | Financial Services | Government | Healthcare | HR | Insurance | Law Enforcement & Public Safety | Tax | Retail/Ecommerce
Job Description
The Customer Engagement Manager will support the ongoing management and optimisation of existing customers of RiskNarrative, coordinating and delivering technical and operational activity.
Requirements
- Experience in a similar role (customer engagement / success/ SaaS platforms)
- Exceptional technical or analytical experience
- Expert customer relationship skills
- Problem-solving and investigative skills
- Able to handle multiple streams of work simultaneously
- Able to meet deadlines while delivering an exceptional customer experience
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life Assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work