Tech Customer Support Analyst
LexisNexis Risk SolutionsCardiff, Wales, United Kingdom
Posted March 31, 2026
Full Time
About the Company
At LexisNexis Risk Solutions®, we believe in using data for good to solve problems and make a positive impact on people, industry and society. We deliver enhanced value to our customers by leveraging the power of insight through data, advanced analytics and innovative technologies to help them solve problems, make better decisions and improve operations. Our technologies, decision tools and services give our customers a clear advantage in evaluating and predicting risk, enhancing operational efficiency and protecting their consumers. Our businesses span the following sectors: Aviation | Chemicals/Energy | Corporations/Non-Profits | Financial Services | Government | Healthcare | HR | Insurance | Law Enforcement & Public Safety | Tax | Retail/Ecommerce
Job Description
LexisNexis Risk Solutions is seeking a Technical Customer Support Analyst to provide technical support for clients and colleagues across various functions, investigate queries, and develop detailed technical documentation.
Requirements
- Great customer service skills and a passion for developing and maintaining relationships
- Understanding of software monitoring tools
- Strong communication skills, both written and verbal
- Self-motivated and diligent with excellent problem-solving skills
- Experience within the Regulated Services industry
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- CARES days
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
