Tech Customer Support Analyst

We are seeking a Technical Customer Support Analyst with a background in providing customer software support and a passion for data and technology to join our Customer Support Team. The role will entail providing support for applications developed within our teams, investigating queries relating to the applications and data, and identifying root causes to promptly resolve customer and consumer support requests.

Requirements

• Great customer service skills and a passion for developing and maintaining relationships
• Understanding of software monitoring tools
• Strong communication skills, both written and verbal
• Self-motivated and diligent with excellent problem-solving skills
• Experience within the Regulated Services industry
• Desirable: HPCC, Python, SQL, Power BI, understanding GDPR, task management tools like JIRA and previous experience in a technical support environment

Benefits

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• CARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work