Technical Support Analyst

Join the customer support team as a Technical Support Analyst and provide responsive, high-quality support to global users, partners, and internal teams. Combine technical problem-solving with a strong focus on customer experience and contribute to continuous improvement in support processes.

Requirements

• Experience in technical support or a related role
• Hands-on experience with cloud services and technologies
• Understanding of APIs and SDKs
• Clear, empathetic communication and a customer-first mindset

Benefits

• Generous holiday allowance
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work