Client Relations Specialist

We are seeking a Client Relations Specialist to join our team at Lex Machina. As a Client Relations Specialist, you will work closely with customers to resolve issues and answer questions, and will have the opportunity to learn the business from scratch and understand the premier Legal Analytics product. The role is a member of the Product Engineering Team organization and will act as a bridge between customers who use the product and the people who are building the product.

Requirements

• BA/BS required
• JD or MLS strongly preferred; equivalent legal industry knowledge and experience required
• Experience in a professional environment
• Experience as attorney or in the legal field is required for this job
• Experience handling stressful situations with patience and flexibility
• Possess time management skills; ability to multi-task
• Possess excellent customer-focus skills
• Experience with communication and interpersonal skills; ability to write clearly and concisely
• Experience in Microsoft Office, Google Apps
• Experience with legal research tools or legal analytics platforms (e.g., Lex Machina, Westlaw, LexisNexis, PACER)
• Ability to explain complex legal and technical concepts to both attorneys and non-attorneys in an accessible way
• Familiarity with legal terminology and court processes
• Ability to adapt to new technology and software updates
• Demonstrate strong analytical and critical thinking skills to assess client needs, and develop effective solutions that align with client goals

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice