As a Client Relations Specialist at Lex Machina, you'll work closely with customers to resolve issues and answer questions, and have a great chance to learn the business from scratch and understand the premier Legal AnalyticsTM product.
Requirements
- BA/BS required
- JD or MLS strongly preferred; equivalent legal industry knowledge and experience required
- Be able to work independently and as a team player while using professional judgment
- Experience in a professional environment
- Experience as attorney or in the legal field is required for this job
- Experience handling stressful situations with patience and flexibility
- Possess time management skills; ability to multi-task
- Possess excellent customer-focus skills
- Experience with communication and interpersonal skills; ability to write clearly and concisely
- Experience in Microsoft Office, Google Apps
- Experience with legal research tools or legal analytics platforms (e.g., Lex Machina, Westlaw, LexisNexis, PACER)
- Ability to explain complex legal and technical concepts to both attorneys and non-attorneys in an accessible way
- Familiarity with legal terminology and court processes
- Ability to adapt to new technology and software updates
- Demonstrate strong analytical and critical thinking skills to assess client needs, and develop effective solutions that align with client goals
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
