Branch Operations Manager
LGG IndustrialMontreal, Quebec, Canada
Posted September 12, 2025
Full Time
About the Company
LGG Industrial is the go-to partner for industrial companies looking for fluid handling, sealing, and material conveyance solutions. Headquarted in Pittsburgh, Pennsylvania, LGG Industrial has decades of experience creating value for the North American industrial market with a passion for customer service that is met with deep technical know-how. Our professionals are dedicated to optimizing customers' operating performance by reducing downtime and total cost of ownership.
Job Description
The Branch Operations Manager will be responsible for the daily operations of the branch, including supervision and management of the Customer Service, Warehouse, Fabrication and Field Service areas. The role requires a high level of commitment to safety policies and procedures, and the ability to drive maximum efficiencies and performance goals of the company.
Requirements
- Must maintain 100% commitment to safety policies and procedures
- Promotes a safe work environment and engages workforce in projects that drive us to our journey of zero incidents
- Monitor, review and manage all Non-Conformance and Corrective Actions as required by LGG Industrial’s Quality process
- Performs basic operations within company operating system
- Manage inventory to working capital requirements and maximize turns while keeping customer delivery commitments
- Monitor pricing renewals, ensure gross margins to business plans and maintain customer contracts
- Supervises warehouse/production and customer service associates
- Drives accountability to CSSR metrics
- Monitor and manage critical KPI’s for the branch
- Evaluate and review associates performance
- Engages both Ops and sales team to achieve high levels of customer satisfaction
- Oversee all employee training requirements to business systems/procedures and products
- Conduct effective Customer Satisfaction Meetings
- Participate in identifying, developing and implementing processes to absorb new business
- Monitor and respond to KPI’s to strengthen results and provide feedback on team performance
- Provides operational and resource support to other locations as needed
- Establishes production schedules and assigns jobs to production/warehouse and customer service associates
- Assembles components, tests, inspects, identifies and packages resale products, as needed
- Builds and maintains strong internal and external relationships
- Ensures required quality-related documentation is maintained
- Complies with the employee handbook and company policies governing associate conduct
Benefits
- Competitive compensation plan
- Health Benefits: medical, dental, vision, short term and long term disability
- Defined Contribution Pension Plan
- Paid time off