Product Manager (Loyalty)

We are seeking a Product Manager (Loyalty) to own the end-to-end strategy, design, and execution of our loyalty and rewards ecosystem. As the internal champion for client retention, you will translate trader behavior and business goals into compelling loyalty programs that keep our clients engaged, active, and growing with us.

Requirements

• Define and own the loyalty product and schemes roadmap, aligned with business KPIs such as client retention, trading volume, and lifetime value.
• Research competitor loyalty offerings and emerging trends in fintech and gaming to identify differentiation opportunities.
• Develop frameworks for segmenting clients by behaviour, value, and engagement level to enable personalised loyalty experiences.
• Lead the evaluation, selection, and onboarding of loyalty platforms - whether built in-house or via a third-party vendor - defining requirements, assessing options, and owning the solution.
• Define integration requirements between the loyalty platform and adjacent systems - trading platforms, CRM, client portals, and payment infrastructure.
• Write detailed product requirements, user stories, and acceptance criteria for all loyalty features, both client-facing and platform-side.
• Work closely with engineering, design, QA, and/or vendors to deliver loyalty product increments on time and to spec.
• Define and track success metrics for all loyalty initiatives (engagement rate, churn reduction, redemption rate, cost-per-retained-client, etc.).
• Collaborate with Sales, Product, and Marketing to align loyalty campaigns with commercial goals and client communication strategies.

Benefits

• 24 working days of annual leave
• Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
• Udemy Business unlimited membership
• Company discount card with access to various goods and services
• Corporate events and team building activities
• Professional and personal development opportunities in a fast-growing environment