Manager, IT Operations

LIBERTY Dental Plan is seeking a Manager, IT Operations to oversee the stability, security, and reliability of our production IT environment. This role is responsible for end-to-end production operations and plays a key leadership role in ensuring systems are resilient, supportable, and compliant within a regulated healthcare environment.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 6+ years of experience in IT operations, including at least 2 years in a leadership role
• Experience supporting production environments in healthcare, insurance, or other regulated industries
• Strong knowledge of application management, infrastructure management, cloud technologies, and ITIL best practices
• Experience with monitoring, alerting, and automation tools
• Knowledge of cybersecurity principles, access controls, and disaster recovery planning
• Proven ability to lead incident response efforts and perform root cause analysis
• Strong problem-solving, organizational, and communication skills
• Ability to collaborate effectively with cross-functional technical and business teams
• Experience managing vendors or managed service providers in a production environment

Benefits

• Competitive pay structure and savings options
• Excellent 401(k) retirement benefits
• Affordable medical insurance
• 100% employer-paid dental coverage
• Vision insurance
• Company-paid basic life and AD&D insurance
• Flexible Spending Accounts
• Voluntary benefit programs
• Long-term disability coverage
• Expansive wellness programs
• Employee Assistance Program
• Generous vacation and sick leave policies
• 10 paid company holidays
• Tuition reimbursement
• Remote or hybrid work options