Customer Service Representative

We are seeking a Customer Service Representative to provide exceptional customer service to prospective and current residents within a multi-family residential community. As a Customer Service Representative, you will be responsible for answering phones, taking and following up on service requests, and ensuring resident needs are met. Your role is instrumental in the resident move-in process and requires effective customer service skills and the ability to work efficiently and effectively.

Requirements

• 6 months+ of residential property management or customer service role preferred
• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan)
• Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved
• Must possess a positive and professional demeanor in all interactions, under all circumstances
• Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart
• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required

Benefits

• Platinum-Level Medical, Dental & Vision Coverage with affordable premiums
• Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings
• 401(k) Retirement Plan with Company Match
• Education Reimbursement up to $5,250 per year
• Generous Paid Time Off, including vacation, sick time, and 11 paid holidays
• Wellness Benefits, including free gym access and additional wellness programs
• Quarterly & Monthly Bonus Incentives
• Career Growth Opportunities
• Life and AD&D Insurance