Manager, Vendor & Workforce Management (Utility Contact Center))

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. We hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused.

Requirements

• 5+ years of experience in a large-scale utility or regulated industry contact center environment
• Proven experience managing outsourced vendor relationships and workforce operations
• Strong analytical and technical skills, including proficiency in Excel, Power BI/Tableau, and WFM platforms
• Excellent communication and negotiation skills with ability to influence cross-functionally
• Demonstrated success implementing governance frameworks and process standardization across multiple locations

Benefits

• 401k with Company match
• Full insurance benefits (health/dental/vision/life)
• Collaborative environment with a genuine flexible working policy
• Share purchase/match plan
• Top Talent Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund