Case Resolution Specialist

Libra Solutions is seeking a highly responsive and goal-oriented Case Specialist to join our Special Resolutions Team. This role requires an energetic and driven professional who can positively impact both financial outcomes and customer experience. The Case Specialist will assess complex cases and collaborate with law firms, medical providers, and insurance carriers to achieve mutually beneficial resolutions.

Requirements

• High School diploma or GED required
• Minimum of 2 years of experience in an office or contact center environment
• Experience in Healthcare, Legal, Insurance, or Financial Services Industries, with specific experience in personal injury cases, including medical knowledge and claims law
• Strong ability to leverage technology and data-driven insights to support decision-making and process improvements
• Skilled in developing and executing win/win negotiation strategies, considering a broad range of factors
• Excellent verbal and written communication skills, with the ability to collaborate effectively with team members, attorneys, and medical providers
• Self-motivated, relationship-focused, and goal-oriented
• Adaptable to change, able to pivot between tasks and evolving processes efficiently
• Capable of working quickly and accurately under tight deadlines
• Able to operate effectively in a continuously evolving environment
• Must be able to work in-office in Las Vegas, NV or Huntersville, NC

Benefits

• medical, dental, vision, life insurance plans
• 401k with company match
• paid time off