Supervisor, Collections

Libra Solutions is looking for a Supervisor, Collections to lead a team responsible for negotiating and collecting settlements and statusing cases for law firm customers. The role provides daily leadership, operational oversight, and staff development while ensuring accurate, timely, and compliant servicing activities.

Requirements

• Supervise and manage a team of servicing representatives
• Maximize positive customer outcomes while delivering identified customer experience and financial performance targets
• Ensure delivery of targeted performance metrics and SLAs
• Collaborate with internal partners including Revenue, Finance, Legal, Accounting, and Operations teams
• Provide reporting, insights, and recommendations to the Director, Servicing

Benefits

• Medical, dental, vision, life insurance plans
• 401k with company match
• Paid time off