Customer Success Manager, Chicago

Life360's mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small.

Requirements

• Serve as the main point of contact, owning the client relationship from insertion order receipt to campaign completion with an end-goal of client growth and retention
• Educate clients on how native advertising and the Nativo platform can contribute to campaign success, business goals and overall digital strategy
• Partner with Sales to retain and grow accounts, strategizing on upsell and incremental tactics
• Manage the campaign-launch process (IO processing, asset collection, content creation and third-party tag implementation) and client relationships
• Work cross-functionally with Content, Campaign Operations, and Analytics to deliver custom solutions, optimizations, and rich analyses to clients
• Assemble and present post-campaign reports, articulating the data story into actionable insights and future recommendations
• Assist with the development of strategy of pre-sale plans for renewal account
• Accurately identify, replicate, and document product and process enhancements

Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (100% paid for employees)
• 401(k) plan with company matching program
• Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
• Flexible PTO, 13 company wide days off throughout the year
• Winter and Summer Week-long Synchronized Company Shutdowns
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle
• Free Tile Products