Bilingual Virtual Patient Support Specialist

We're seeking a Bilingual Virtual Patient Support Specialist to provide inbound customer support in a virtual pharmaceutical contact center environment. The ideal candidate will have strong communication skills, be able to build rapport with patients, and have experience in customer service, call center operations, or related fields.

Requirements

• Provide timely and accurate responses to inbound calls, emails, and other communications from customers
• Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns
• Maintain detailed and accurate records of patient interactions and transactions in our contact center software system
• Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements

Benefits

• Competitive compensation package
• Health benefits to include Medical, Dental, and Vision
• Company match 401k
• Flexible paid time off (PTO) and sick time