Early Notification Family Liaison Officer

We are pleased to advertise an exciting opportunity to join NHS Resolution’s Early Notification (EN) team, working within the Safety and Learning Directorate, as a Family Liaison Officer on an 18 month fixed term basis with the possibility of extension / becoming permanent. This role is responsible for providing compassionate, tailored support to families affected by severe birth injury, and requires a highly motivated individual with strong leadership, problem solving skills and experience working with families, clinicians and stakeholders.

Requirements

• Qualification in, and /or equivalent extensive experience of working with families who have experienced birth injury, trauma or bereavement.
• Well-developed interpersonal and communication skills including actively listening; persuasive; influencing; advising; negotiating and motivating, with the ability to adapt communication styles to the situation.
• Extensive previous experience working in or with teams in maternity and neonatal services and key stakeholders in the maternity and neonatal landscape.
• Demonstrate extensive working knowledge and understanding of the national maternity healthcare landscape, patient safety and relevant strategic policies of the NHS.
• Knowledge and understanding of the links between patient safety and a learning culture.
• Knowledge of the EN Scheme and key priorities for NHS Resolution.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and innovative work environment.
• Work in a progressive environment towards data-driven strategies.
• A commitment to diversity, equality, and inclusion.
• Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
• Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
• When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
• 24 hours employee assistance programme from Health Assured (EAP)
• Eye care vouchers for Specsavers.
• Health service discounts.
• Blue Light card, a discount service for the emergency services and the NHS.
• Cycle to work scheme.
• Season ticket loan scheme.