Product Support Analyst
LifelancerIndia
Posted March 17, 2026
Full Time
About the Company
Lifelancer is an AI-powered talent marketplace that connects life‑science, pharmaceutical, health‑tech, and IT employers with a global pool of freelance, remote, and local experts. The platform streamlines recruitment by matching companies with over 50,000 specialists across biotech, biopharma, digital health, and related fields. In addition to talent sourcing, Lifelancer partners with leading providers to deliver end‑to‑end hiring‑compliance and payroll solutions for international engagements. By combining advanced AI matching, industry‑specific expertise, and comprehensive compliance support, Lifelancer empowers life‑science organizations to scale talent acquisition efficiently and globally.
Job Description
Join our team of experts who are transforming how leading pharmaceutical and life sciences companies navigate regulatory compliance. We're seeking an experienced Product Support Analyst to support Xogene’s software solutions by fielding tier 2 technical issues and resolving tickets submitted to the Support Team.
Requirements
- Bachelor's degree or 4 years of commensurate experience
- Minimum of 2+ years in a customer service or software support position
- Outstanding customer service skills
- Excellent analytical and problem-solving skills
Benefits
- Opportunities for growth and a clear career progression path with increasing responsibility as skills develop
- Mentorship from industry experts working at the intersection of AI technology and business strategy
- Exposure to cutting-edge AI technologies including LLMs and conversational systems
- Competitive compensation package including comprehensive benefits
