Product Support Analyst (Remote - India based)

Join Xogene, a revolutionary company transforming clinical trial transparency through AI-powered solutions. We're seeking a Product Support Analyst to support our software solutions by fielding tier 2 technical issues.

Requirements

• Bachelor's degree or 4 years of commensurate experience
• 3 to 7 years of experience in customer service or software support roles
• Outstanding customer service skills
• Excellent analytical and problem-solving skills
• Ability to multitask and prioritize
• Good organizational skills and detail-oriented mindset
• Excellent English verbal and written communication skills

Benefits

• Opportunities for growth and clear career progression path
• Competitive compensation package
• Comprehensive benefits
• Exposure to cutting-edge AI technologies
• Results-oriented culture that values innovation, responsibility, and professional excellence