Tech/System Support Analyst

Tech/System Support Analyst job involves responding to customer inquiries, providing sales support, and conducting customer escalation investigations.

Requirements

• Minimum 3 years of contact center experience, preferably in a pharmaceutical customer service setting.
• Self-Starter and ability to work independently.
• Excellent interpersonal skills.
• Skilled in empathetic communication during customer interactions.
• Excellent command of English language, both spoken and written.
• Strong critical thinking and problem-solving skills.
• High accuracy and attention to detail in all tasks.
• Experience supporting patients is an advantage.
• Proven track record in delivering exceptional customer service.
• Strong understanding of key performance indicators and their impact.
• Recognizes the link between work quality and operational efficiency.
• Reliable attendance history with previous employers.
• Typing proficiency of at least 50 words per minute.
• Flexible and willing to work on shifting schedules.
• Ability to multitask and work on holidays when required.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship