IT Support Specialist - L3
LifeMDHuntington Beach, California, United States
Posted April 10, 2026
80000 - 100000 USD
Full Time
About the Company
LifeMD is a leader in virtual primary care, headquartered in NYC, and we're redefining how healthcare meets technology.
Job Description
LifeMD is seeking an experienced IT Support Specialist, Level 3 to join our Information Technology team. The successful candidate will serve as the highest tier of internal technical support, owning expert-level diagnosis and resolution of complex and critical incidents, and serving as the primary Jira administrator.
Requirements
- Advanced network troubleshooting proficiency
- Strong knowledge of enterprise IT infrastructure
- Expert-level Jira administration
- Experience with ITSM frameworks and best practices
- Scripting proficiency in Python, PowerShell, or Bash
- Hands-on experience with AWS services
- Familiarity with CI/CD pipelines, GitHub, and DevOps toolchains
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (Roth 401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Unlimited PTO Policy
- Paid Holidays
- Short Term & Long Term Disability
- Training & Development
