L2/L3 IT Support Specialist
AgentColombia
Posted March 31, 2026
16800 - 21600 USD
Full Time
About the Company
Our client is a specialized Managed Service Provider (MSP) based outside of Los Angeles, dedicated to providing high-touch, "Peace of Mind" IT solutions to professional industries.
Job Description
L2/L3 IT Support Specialist responsible for technical maintenance, system management, proactive diagnostics, and administrative operations. Provides high-touch IT solutions to professional industries, including legal, dental, and financial firms.
Requirements
- 4+ years of experience in an MSP environment or a Tier 2/Tier 3 technical support role
- Technical Expertise: Strong diagnostic capability in Windows environments, server maintenance, and remote management
- Expert English & Spelling: You must have near-native written English skills. Precision in spelling and grammar is a core requirement for this role
- Process-Obsessed: Demonstrated experience following complex, documented procedures without skipping steps
- Tool Proficiency: Experience with RMM tools (N-able preferred) and PSA systems (Halo PSA experience is a major plus)
