Selling General Manager - Detroit

Lifeway Mobility is an expanding, national leader in the fast-growing home accessibility industry. As a Selling General Manager, you will lead your team to earn 5-star customer experience reviews, through consultative in-home sales appointments, timely installation of new equipment, and responsive service for maintenance and repairs.

Requirements

• Achieve sales goals for number of appointments, conversation rate and total sales revenue.
• Timely completion of estimates and contracts with a clear product solution and scope of work.
• Lead your team in relationship development with community and patient referral sources, holding in-services, and hosting events to promote in-home mobility products.
• Review each sale and project to confirm quality standards of product, installation and customer satisfaction.
• Local vendor management – find and develop relationships with local and regional subcontractors/vendors as needed.
• Point of Escalation – respond to and resolve escalated situations with customers, systems, and processes.
• Maintain accurate and adequate inventory for all stocked equipment.
• Manage fleet/vehicle maintenance, repairs and cleanliness.
• Ensure timely response and completion of all service calls; tracking warranty information, confirming satisfactory completion and billing of all service requests.
• Lead by example with ride-alongs, mentoring, and developing an understanding of each role (marketing, sales, production).
• Hire, train and develop your team to achieve goals and exceed customer and referral partner expectations.
• Achieve revenue targets and manage costs to a budget on a monthly, quarterly, and yearly basis, ensuring net profit goals are met.
• Scale and grow your local market.
• Communicate, educate and ensure team compliance with laws, regulatory agencies, and company policies.

Benefits

• Medical insurance
• Dental insurance
• Vision care insurance
• 401k
• Employer paid life insurance
• Long-term disability insurance
• Paid holidays
• Three weeks of PTO