Operations Support Engineer
LigaDataLocation not specified
Posted June 25, 2024
Full Time
About the Company
LigaData, based in Silicon Valley, specializes in data‑driven transformation solutions for telecommunications and fintech companies. Its portfolio includes software products and managed services that harness big data, open source, data science, real‑time analytics, and continuous decisioning to unlock value from existing infrastructure. The company’s solutions are adopted by more than 35 service providers, benefiting over 400 million subscribers worldwide by driving revenue growth, preserving market share, and improving customer experience. LigaData’s focus on integrating advanced analytics with telecom operations sets it apart as a key partner for providers seeking to modernize and compete in a rapidly evolving market.
Job Description
In this role, you will be responsible for monitoring, processing data, analyzing error trends and break fixing, and other operational duties as assigned.
Requirements
- 1-2 year experience in a technical support role.
- Advance knowledge of SQL and Linux-based systems.
- Effective verbal and written English communication skills.
- Strong time management and organizational skills.
- Ability to manage and prioritize tasks and time efficiently.
- Self-motivated and able to take responsibility.
- Ability to mentor and conduct training sessions for other team members.
- Ability to demonstrate initiative and a proactive approach to daily tasks.
- Ability to dive deep into a problem to provide outcomes for customers.
Benefits
- Opportunity to work with a technical team
- Opportunity to mentor and train other team members
- Opportunity to demonstrate initiative and a proactive approach to daily tasks
