As a Field Service Tech II at Light & Wonder, you will be responsible for providing an uncommon customer experience, troubleshooting computer software and hardware technologies, and building strong customer relationships. The role involves working in a fast-paced, dynamic environment with a team of like-minded professionals.
Requirements
- Understanding of and experience with troubleshooting computer software and hardware technologies.
- Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills.
- Promptly respond to customer/management request and feedback.
- Proven self-starter with motivation and ability.
- Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly.
- Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime.
- Ability to prepare and analyze reports to identify product failure trends and service ability issues.
- Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 70 pounds).
Benefits
- Competitive salary
- Company matched 401K plan
- Fast-paced, fun, flexible, and dynamic work environment
- Excellent Health, Dental & Vision benefits
- Flexible spending accounts for health care and day-care
- Convenient direct deposit for paychecks
- 11 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover
- Company paid Life and Disability Insurance
- Paid Training, Education reimbursement and continued education
- Company paid uniforms and shoes
- Company vehicle (position specific)
