Support Technician
LightEdge SolutionsDes Moines, Iowa, United States
Posted May 20, 2026
Full Time
About the Company
LightEdge Solutions is a technology firm founded in 1996 that specializes in delivering cloud solutions to enterprise IT workloads. They offer a range of services including data center management, colocation, and disaster recovery, with a focus on security, performance, and compliance. LightEdge supports over 1,300 clients and provides unmatched uptime and visibility, enabling businesses to reinvest resources into innovation rather than maintenance.
Job Description
The Support Technician is responsible for initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience.
Requirements
- 3-5 years of experience in a technical support role with a focus on system administration or networking
- Intermediate knowledge supporting and administering in some of these areas: IBM i, Windows, Unix, and/or Linux server Operating Systems, IBM operations for scheduled jobs and tasks, Virtualization technologies, Server hardware, LAN/WAN Networks, Firewalls, Web services, Databases, IPSEC and SSL VPN, Load Balancers
- Excellent written and verbal communication skills
- Problem solving skills and the ability to prioritize
- Customer service