Support Technician
LightEdge SolutionsMinnesota, United States
Posted April 9, 2026
50000 - 58000 USD
Full Time
About the Company
LightEdge Solutions is a technology firm founded in 1996 that specializes in delivering cloud solutions to enterprise IT workloads. They offer a range of services including data center management, colocation, and disaster recovery, with a focus on security, performance, and compliance. LightEdge supports over 1,300 clients and provides unmatched uptime and visibility, enabling businesses to reinvest resources into innovation rather than maintenance.
Job Description
The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience.
Requirements
- 3-5 years of experience in a technical support role with a focus on system administration or networking
- Intermediate knowledge supporting and administering IBM i, Windows, Unix, and/or Linux server Operating Systems
- Intermediate knowledge supporting and administering IBM operations for scheduled jobs and tasks
- Intermediate knowledge supporting and administering virtualization technologies (VMware, Nutanix AHV, or HyperV)
- Intermediate knowledge supporting and administering server hardware (Dell, HPE, Lenovo, etc)
- Intermediate knowledge supporting and administering LAN/WAN Networks (Cisco, Juniper, Arista, etc)
- Intermediate knowledge supporting and administering firewalls (Palo Alto, Fortigate, Cisco ASA, etc)
- Intermediate knowledge supporting and administering web services (Apache, IIS, etc)
- Intermediate knowledge supporting and administering databases (MySQL, MS SQL, Mongo, etc)
- Intermediate knowledge supporting and administering IPSEC and SSL VPN
- Intermediate knowledge supporting and administering load balancers (F5, NSX, etc)
- Excellent written and verbal communication skills
- Problem solving skills and the ability to prioritize
- Customer service
- Ability to comprehend and execute documented escalation procedures under pressure