Business Development Manager, Instrument Services

Are you a relationship-driven seller with deep roots in the CRO, pharma, or reference lab world? Do you know your way around LC-MS, IA platforms, and the unique needs of scientific service environments? If you’re ready to help scale a growing instrument services business with a trusted industry leader, this role is for you.

Requirements

• Drive growth of our instrument service portfolio across CROs, pharmaceutical organizations, and large reference labs.
• Identify, pursue, and close new business opportunities that meet established sales targets.
• Develop and execute strategic sales plans to expand market share and build a sustainable pipeline.
• Leverage your existing network to generate leads, build trust, and convert prospects into long-term clients.
• Manage CRM activity using company SOPs — research prospects, track opportunities, record closed business, and maintain accurate notes.
• Build a strong referral network via cold outreach, B2B strategies, conferences, and relationship-driven business development.
• Cultivate strong relationships with current clients, partners, and internal teams through proactive, transparent communication.
• Deliver persuasive presentations, sales pitches, product updates, and data-driven reports.
• Attend team meetings and facilitate communication between customers and technical staff.
• Work with internal teams to create accurate Statements of Work and ensure exceptional service delivery.
• Negotiate service agreements and maintain a high standard of customer satisfaction.
• Travel to client sites and conferences as needed.

Benefits

• Medical, dental, and vision coverage
• 15 PTO days + 10 holidays
• 401(k) with up to 4% company match
• Company-paid life and disability insurance
• Paid Volunteer Time Off
• Partially paid medical and parental leave