IT Support Engineer

Lightmatter is leading the revolution in AI data center infrastructure, enabling the next giant leaps in human progress. We're looking for an IT Support Engineer to join our User Services team in Mountain View, CA. You'll be the go-to technical resource for our employees, handling everything from daily support tickets to managing our cloud infrastructure and endpoint procurement.

Requirements

• Provide technical support for Mac and Windows users
• Manage and resolve escalated tickets through our help desk system
• Troubleshoot networking issues
• Administer cloud platforms
• Handle procurement, setup, and deployment of laptops and workstations
• Maintain and troubleshoot conference rooms and AV equipment
• Manage onboarding and offboarding processes
• Track IT assets and keep our inventory system accurate
• Create and maintain documentation for support processes and internal knowledge base
• Partner with IT team members on larger projects and organization-wide technology rollouts
• Train users on security best practices and new technology

Benefits

• Comprehensive Health Care Plan
• Retirement Savings Matching Program
• Life Insurance
• Generous Time Off
• Paid Family Leave
• Short Term & Long Term Disability
• Training & Development
• Commuter Benefits
• Flexible, hybrid workplace model
• Equity grants