IT Support Engineer
Scale AILondon, England, United Kingdom
Posted March 26, 2026
Full Time
About the Company
Scale's mission is to develop reliable AI systems for the world's most important decisions.
Job Description
Scale AI is seeking a highly capable IT Support Engineer to join our IT team and deliver exceptional technical support across a secure, fast-paced environment.
Requirements
- Onboard and offboard employees
- Provide general IT support to all global Scale employees
- Maintain and provide technical assistance with all office technology
- Own IT asset management
- Track, resolve, or dispatch all issues in our ticketing system
- Create and update technology documentation
- 2+ years of corporate IT experience
- Experience in administrating Google Workspace, Slack, Zoom, Okta, Azure AD/M365
- Deep understanding of hardware and troubleshooting
- Familiarity with MDM Services preferably Jamf and Intune
- Familiarity with Zoom Rooms and the Zoom admin console
- Experience working with remote teams and multiple offices globally
- Security and Compliance-focused mindset
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
