Customer Success Engineer - Post-Sales (US Based)

LinearB is a leading Developer Productivity Insight Platform (DPIP) that empowers engineering teams with actionable insights and workflow automation. As a Customer Success Engineer, you will drive successful implementations of our platform post-sale and partner closely with Customer Success Managers to guide engineering organizations to adopt, scale, and maximize the value of our solutions.

Requirements

• Partner with Customer Success Managers to onboard new customers and lead technical implementation of LinearB's platform, and automation suite.
• Assist in troubleshooting implementation and data issues under guidance from a Customer Solution Architect.
• Work between our Support engineers, backend engineers, and CSMs to bridge the gap between customer problem tickets and speedy resolution.
• Translate customer requirements into appropriate technical configurations & integrations
• Write and execute SQL queries to analyze data, support troubleshooting, or validate implementation results.
• Provide best practice recommendations for integrating LinearB into CI/CD pipelines, SCM tools, and collaboration platforms.
• Deliver occasional customer training and enablement sessions to ensure technical teams are empowered to use LinearB effectively.
• Lead technical onboarding, troubleshooting, and ongoing optimization efforts with engineering teams.
• Act as a technical advisor and thought partner, advocating for innovative use of LinearB within customer organizations.
• Work cross-functionally with Product, Engineering, and Support teams to escalate and resolve technical issues.
• Represent customer voice by providing structured feedback to influence LinearB's product roadmap and features.

Benefits

• 401k Matching
• Health Insurance
• Paid Time Off
• Professional Development Opportunities