Customer Success Team Lead

LinearB is a leading Developer Productivity Insight Platform (DPIP) that empowers engineering teams with actionable insights and workflow automation. We are looking for an accomplished Customer Success Team Lead with a strong engineering background to take on a Player/Coach role.

Requirements

• BS/MS or equivalent experience in a technical or business-related field.
• Proven track record of at least 7 years in customer success, account management, or related individual contributor roles, with a focus on technical SaaS products.
• Experience with Enterprise-level accounts.
• Minimum 2 years of experience mentoring, coaching, or formally leading a team (or equivalent project leadership).
• Strong understanding of SaaS products and services.
• Exceptional communication and interpersonal skills, with the ability to manage executive-level relationships.
• Ability to analyze complex technical issues and translate them into actionable insights for customers and team members.
• Proficiency in customer success tools (e.g., Gainsight, Salesforce) and data visualization tools.
• Expertise in demonstrating and delivering value to customers.
• Customer-focused mindset with a passion for delivering value.
• Strategic thinker with excellent problem-solving abilities.
• Collaborative and able to work effectively across teams.
• Experience with the processes involved in software development/DevOps strongly preferred.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan