Technical Support Engineer

As a Technical Support Engineer, you will be responsible for owning the identification, diagnosis, and resolution of complex customer incidents and acting as a primary escalation point.

Requirements

• 4+ years of practical experience in a technical support role, serving as a primary point of escalation, or equivalent technical expertise.
• Excellent communication skills, both written and verbal, capable of managing complex, high-stakes customer conversations.
• Proven expertise in effectively triaging, troubleshooting, and resolving complex technical issues at a deep, root-cause level.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance