Service Desk Technician (Intermediate-Level)

Link Solutions, Inc. is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi, MD. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Requirements

• Provide Tier I and Tier II technical support for hardware and software.
• Recommend system modifications to enhance the usability of Information Systems and network resources.
• Route and escalate requests to Tier III and other teams for quick customer issue resolution.
• Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.

Benefits

• Paid holidays
• Paid time off
• Medical
• Dental
• Vision
• Company-paid long and short-term disability
• Life insurance
• Referral bonuses
• Relocation incentive program
• Certification reimbursement program
• Retirement